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About ABS International

ABS International manages international client accounts and export-related customer service. We’re expanding our Karachi night-shift team to deliver high-quality phone-first support to overseas customers—with a clear growth path into Team Lead and management roles.

Role: International Sales Support Executive (Night Shift)

We are looking for dependable representatives to handle international customer accounts via inbound and outbound phone channels. This role requires a focus on excellent problem solving and customer relationships. When appropriate, you will follow the company process for recommending add-ons or upgrades. Training, daily incentives, and a documented promotion path are provided.

Primary Responsibilities

• Provide professional phone support to international customers (inbound + outbound).

• Resolve issues to maintain high CSAT and reduce escalations.

• Identify service-driven revenue opportunities and follow the company cross-sell/up-sell process.

• Keep CRM records accurate and up-to-date (Salesforce, Zendesk, or equivalent).

• Meet service KPIs and contribute toward incentive targets.

• Collaborate with operations and shift leads to streamline the customer experience.

Minimum Requirements

• Experience: 1+ year customer service / BPO / call-centre experience preferred.

• Language: Fluent English (C1 level) with strong phone etiquette.

• Shift: Night-shift availability and reliable attendance are mandatory.

• Mindset: Service-first mindset with basic sales aptitude (sales enablement training provided).

• Tech: Comfortable using CRM systems and recording accurate case notes.

Pay & Perks

• Base: PKR 45,000 – 50,000 / month.

• Performance Incentives: PKR 18,000 – 25,000+ / month.

• Attendance Bonus: PKR 3,000 / month.

• Growth: Defined promotion track and continuous role-based training.

• Support: Paid onboarding and salary advance program.

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