Quick Facts

• Location: Gulistan-e-Johar, Karachi — Office near Darul Sehat Hospital (On-site)

• Job Type: Full-time — Immediate openings

• Schedule: Mon–Sat (Sunday off) — 6:00 PM–2:00 AM OR 8:00 PM–4:00 AM

• Base pay: PKR 45,000 – 50,000 / month

• Performance incentives: PKR 18,000 – 25,000+ / month

• Typical total: PKR 68,000 – 75,000 / month (performance dependent)

• Perks: Attendance bonus PKR 3,000, paid training, salary advance support, clear promotion path

Full job description 

About ABS International
ABS International manages international client accounts and export-related customer service. We’re growing our Karachi night-shift team to deliver high-quality phone-first support to overseas customers — with a clear growth path into team lead and management roles.

Role: International Sales Support (Night Shift)

Role summary
We’re expanding our Karachi customer support team and looking for dependable representatives to handle international customer accounts via inbound and outbound phone channels. Focus on excellent problem solving and customer relationships; when appropriate, follow the company process for recommending add-ons or upgrades. Training, daily incentives, and a documented promotion path are provided.

Primary responsibilities

• Provide professional phone support to international customers (inbound + outbound).

• Resolve issues to maintain high CSAT and reduce escalations.

• Identify service-driven revenue opportunities and follow the company cross-sell/up-sell process.

• Keep CRM records accurate and up-to-date (Salesforce, Zendesk, or equivalent).

• Meet service KPIs and contribute toward incentive targets.

• Collaborate with operations and shift leads to streamline customer experience.

Minimum requirements

• 1+ year customer service / BPO / call-centre experience preferred.

• Fluent English (C1 level) with strong phone etiquette.

• Night-shift availability and reliable attendance.

• Service-first mindset with basic sales aptitude (we provide sales enablement training).

• Comfortable using CRM systems and recording accurate case notes.

Pay & perks

• Base: PKR 45,000 – 50,000 / month.

• Performance incentives: PKR 18,000 – 25,000+ / month (performance dependent).

• Attendance bonus: PKR 3,000 / month.

• Paid onboarding & continuous role-based training, salary advance program, and defined promotion track.