2026-01-21
This is your platform to define excellence. As a Call Center QA Specialist at ABS International, you won't just monitor calls—you will be the guardian of our premium service standard for US clients and the coach who elevates our agent army.
Your Mission & Impact:
Own end-to-end quality assurance for sales and customer service interactions targeting the US market.
Analyze customer interactions, identify critical trends, and provide actionable feedback to teams and leadership.
Develop and refine QA scorecards that focus on impact, not just checklist compliance.
Partner with training teams to turn insights into improved performance and client satisfaction.
Why This is a Must-Have Role for a QA Professional:
Strategic Influence: Move from scoring to shaping. Directly impact training and operational strategy.
US-Hours Advantage: Work 6:00 PM - 2:00 AM PKT. Gain direct exposure to international quality standards and processes.
Career Catalyst: Proven path to QA Lead or Trainer within 12-18 months for top performers.
Competitive Package: A market-competitive salary that rewards your expertise and impact.
We Are Looking For You If You Have:
1+ years of experience in a QA role within a BPO, call center, or customer service environment.
An analytical mind with a keen ear for communication, compliance, and sales effectiveness.
Excellent written English skills to document feedback and create reports.
A genuine interest in the night shift for the professional leverage it provides.